Privacy Policy :

1. Introduction

PatientFlow Elite (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Business Information
PatientFlow Elite
Sherbrooke, Quebec, Canada
Saint-Denis-de-Brompton, QC
Phone: +1 877-838-4282

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

Full name

Email address

Phone number

Appointment or consultation details

Any information submitted through forms

b) Automatically Collected Information

IP address

Browser type

Device information

Pages visited and time spent on the site

3. How We Use Your Information

We use your information to:

Respond to inquiries and consultation requests

Schedule and manage appointments

Send SMS messages, emails, and phone calls related to services

Provide appointment confirmations, reminders, and follow-ups

Improve our services and website performance

4. SMS & Phone Communications (Consent)

By submitting your information through our forms, you expressly consent to receive SMS messages and phone calls from PatientFlow Elite related to appointments, reminders, follow-ups, and service-related communications.

Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

Service providers (CRM, SMS, phone systems, hosting providers) strictly for operational purposes

Legal authorities if required by law

All partners are required to maintain the confidentiality and security of your information.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data

Request corrections

Request deletion of your data

Withdraw consent for communications

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

PatientFlow Elite
Sherbrooke, Quebec, Canada
Phone: +1 877-838-4282