Terms of Service

Last updated: 15/12/2025

1. Acceptance of Terms

By accessing or using the website and services of PatientFlow Elite (“we,” “our,” or “us”), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, you must not use our services.

2. Business Information

PatientFlow Elite
Sherbrooke, Quebec, Canada
Saint-Denis-de-Brompton, QC
Phone: +1 877-838-4282

3. Services

PatientFlow Elite provides marketing, lead management, appointment booking, automation, and communication services, including SMS and phone communications, for businesses and their clients.

We do not guarantee specific results, including lead volume, appointment numbers, or revenue outcomes. Results may vary based on multiple factors beyond our control.

4. User Responsibilities

By using our services, you agree to:

Provide accurate and truthful information

Use our services for lawful purposes only

Not misuse communication systems, including SMS or phone services

Obtain proper consent before submitting any third-party information

You are solely responsible for maintaining the confidentiality of your information.

5. SMS & Phone Communications

By submitting your information through our website or forms, you expressly consent to receive SMS messages and phone calls from PatientFlow Elite related to appointments, reminders, follow-ups, and service-related communications.

Message and data rates may apply

You may opt out at any time by replying STOP to any SMS message

Consent to receive communications is not a condition of purchase.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, software, and branding, is the property of PatientFlow Elite and may not be copied, reproduced, or distributed without prior written consent.

7. Third-Party Services

Our services may integrate with third-party platforms (including CRM, SMS, and telecommunication providers). We are not responsible for service interruptions, errors, or outages caused by third-party providers

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8. Limitation of Liability

To the maximum extent permitted by law, PatientFlow Elite shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our services or website.

9. Indemnification

You agree to indemnify and hold harmless PatientFlow Elite, its owners, employees, and partners from any claims, damages, or expenses arising from your misuse of the services or violation of these Terms.

10. Termination

We reserve the right to suspend or terminate access to our services at any time, without notice, if these Terms are violated.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein.

12. Changes to Terms

We may update these Terms of Service at any time. Changes will be effective upon posting to this page with an updated revision date.

13. Contact Information

For questions regarding these Terms of Service, please contact us:

PatientFlow Elite
Sherbrooke, Quebec, Canada
Phone: +1 877-838-4282